PAYMENT POLICY

At Bagstrouva, we are committed to providing a secure and seamless shopping experience for all our customers. This Payment Policy outlines the methods of payment we accept, how your transactions are processed, and other important details related to billing and payment security.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay

  • Online Payments: PayPal and other major gateways available at checkout

  • Gift Cards: Bagstrouva gift cards (if applicable)

All prices listed on our website are in Canadian Dollars (CAD), and all payments are processed in the same currency unless otherwise specified.

Payment Processing

When you place an order at Bagstrouva, the total amount (including product cost, taxes, and shipping fees) will be charged at the time of checkout.

Your payment information is processed securely through our trusted payment gateways, which use SSL encryption and industry-standard security protocols to ensure that your details remain private and protected.

We do not store or have access to your credit card details on our servers. All transactions are handled directly through encrypted third-party processors to maintain maximum security.

Order Confirmation

After successfully placing your order, you will receive a confirmation email containing your order details and payment summary.
If you do not receive a confirmation within 24 hours, please contact us immediately at info@bagstrouva.shop to verify that your payment and order were successfully processed.

Payment Verification

For your protection and to prevent fraudulent transactions, Bagstrouva reserves the right to request additional verification or identification before processing certain orders.
This may include confirming billing address details, phone verification, or other documentation if necessary.

Orders that fail verification or appear suspicious may be delayed or canceled until the required information is provided.

Taxes and Currency

Applicable sales taxes (GST/HST/PST) will be calculated based on your shipping address and added to your order total during checkout.
All prices are displayed in Canadian Dollars (CAD) unless you choose another supported currency through our site’s currency selector.

Discounts and Promotional Codes

Only one discount or promotional code may be applied per order unless stated otherwise.
Discounts cannot be combined with other offers or applied to previous purchases.
In the event of an error in a discount or pricing display, Bagstrouva reserves the right to correct the price or cancel the order with prior notice to the customer.

Failed or Declined Payments

If your payment fails or is declined by your bank or payment provider:

  • You will be notified at checkout or by email.

  • Please verify your card details, account balance, and billing address.

  • You may attempt payment again using the same or an alternative method.

Bagstrouva is not responsible for delays or cancellations resulting from failed transactions or insufficient funds.

Payment Disputes

If you believe an unauthorized charge has been made, please contact us immediately at info@bagstrouva.shop or call 450-888-8969.
We will investigate the issue and assist you in resolving it as quickly as possible.
Please note that chargebacks initiated without first contacting our support team may delay the resolution process.

Order Cancellation and Refunds

If you cancel your order within one hour of placing it, your payment will be refunded in full to the original payment method.
Refunds for approved returns (as per our [Return Policy]) will be issued within 3–7 business days after the returned item has been received and inspected at our facility.

Please note that processing times for refunds may vary depending on your bank or payment provider.

Contact Us

For any questions regarding billing, payment methods, or transaction issues, please reach out to us through one of the following:

📍 Address: 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 Phone: 450-888-8969
📧 Email: info@bagstrouva.shop

We’re always happy to assist you and ensure your shopping experience at Bagstrouva is secure, simple, and satisfying.