Refund and Returns Policy

Customer satisfaction is our priority. If you are not completely happy with your purchase, please review our return policy below.

1. Eligibility

• Returns accepted within 14 days of delivery.

• Item must be unused, undamaged, and in original packaging.

• Proof of purchase required.

2. Non-Returnable Items

• Clearance or final sale items.

3. Process

To initiate a return:

1. Email info@bagstrouva.shop with your order number.

2. Wait for confirmation and return instructions.

3. Ship the item back at your expense (unless defective).

4. Refunds

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

5. Exchanges

We only replace defective or damaged items. Contact info@bagstrouva.shop for support.