Shipping Charges

🇨🇦 FREE Shipping within Canada
At Bagstrouva, we’re proud to offer free shipping to all our Canadian customers. Every order is carefully packed and shipped from our Montreal, Canada warehouse via UPS Tracked Shipping (2–3 Business Days).

Once your order leaves our facility, you’ll receive an email with your tracking number so you can follow your package every step of the way.

🇺🇸 Shipping to the United States
For our U.S. customers, we offer a flat-rate shipping fee of $29.99 USD on all orders. Shipments are fulfilled from Montreal, Canada and delivered via UPS Tracked Shipping (2–3 Business Days).

All U.S. orders include full tracking, ensuring fast and reliable delivery of your premium leather bags through our trusted cross-border logistics network.

Taxes or Import Fees

🇨🇦 For Canadian Customers
Orders shipped within Canada are not subject to any customs duties or import fees.
All Bagstrouva products are stored and shipped domestically from Montreal, ensuring a smooth and hassle-free delivery experience.

🇺🇸 For U.S. Customers
As of August 29, 2025, the U.S. government has ended the duty exemption for low-value goods under $800 USD.
This means import duties and taxes may apply and are the responsibility of the customer. These fees are collected by UPS upon delivery under the Incoterm DAP (Delivered At Place) — formerly known as DDU (Delivered Duty Unpaid).

If a customer refuses to pay duties or taxes and the shipment is returned to us, Bagstrouva will issue a refund once the item is received and inspected at our facility. Please note that return shipping costs, brokerage fees, and any applicable restocking fees will be deducted from the refund.
Original shipping charges are non-refundable.

For questions regarding U.S. import duties, feel free to reach out — we’re always happy to help.

📧 info@bagstrouva.com
💬 Live chat available on our website

Processing Times

Once your order is placed, please allow 0 to 1 business day for processing.
If you’ve selected an item on pre-order, processing times may differ slightly.

Once your package has been shipped, you’ll receive a tracking number via email.
If there’s a delay in payment verification, please note that processing times may be extended slightly.

Standard Order Handling Time: 0–1 Business Day
Pre-Order Handling: May vary from standard processing
Payment Delays: May extend processing time
Tracking Update: Sent once your order ships

Delivery Times

Orders are typically delivered within 2 to 4 business days after processing, depending on your delivery location.

Shipment Provider: UPS
Warehouse Origin: Candiac, QC
Notification: Email with tracking number

Handling of Damaged or Lost Goods During Transit

We take the greatest care in packaging every Bagstrouva product. However, if your order arrives damaged or missing, please contact us immediately.
We take full responsibility for items lost or damaged during transit and will work quickly to resolve the issue or arrange a replacement/refund as appropriate.

Order Tracking & Customs

Once your order has been processed, a tracking number will be sent to your email, allowing you to monitor your delivery from our warehouse to your doorstep.
Please note that tracking information may take a few hours to activate after dispatch.

You can track your parcel at:
🔗 https://www.ups.com/track?loc=en_CA&requester=ST/

Countries/Regions We Ship To

We currently ship our leather bags and accessories to:
🇨🇦 Canada
🇺🇸 United States

Contact Us

We believe in open and transparent communication with our customers.
If you have any questions about your order or our shipping policy, our team is always ready to help.

📧 info@bagstrouva.com
💬 Live chat available on our website